Project Name.
Cloud Migration to new Help Desk platform
Objective: To install a cloud based help desk system to replace existing localized database or manual solutions. Responsible for managing the full project life cycle. Created project charter and gain executive sponsorship. Facilitated vendor selection, developed budget, schedule, risk and communication plan. Led vendor and internal help desk personal through execution and testing.
Company / Size
Confidential / Employees > 120,000
Year Started
2018
Year Ended
2019
Duration
18 Months
Team Size
15
Role
Project Manager
Technology
Microsoft Project, ZOHO SDP, Lotus Notes, CMDB, Active Directory
Business
ITSM, Vendor Assessment / Procurement, End User Support, SLA, KPI Management
Challenges
Solution impacting over 12 physical offices or manufacturing plant environments.
Outcomes
Successfully replaced help desk software and related functionality for all facilities.